FAQ

THE MOST COMMON QUESTIONS

Frequently asked questions

Can I modify my order once I have placed it?


No, unfortunately once you place an order we are unable to modify your order. To avoid the need to modify we highly suggest to check your cart to confirm your order, once you are completely satisfied with it, then proceed to checkout.




What if my order does not arrive?


Contact us ASAP! We will then contact the postal service provider and rectify the issue.




How can I contact One Thousand Chapters?


We are an online store only. The best way to contact us is through the chat icon located on the lower right hand of the screen, our contact page or via our email. We aim to reply back to you within an effecient time frame, please be patient with us. If you have not recived a respone within 72 hours please try contacting us again.




Is your warehouse based in Australia?


Yes, we are located in Sydney, Australia.




What if my product is damaged or faulty?


Prior to postage of your order, all items go through quality contol to ensure that it is up to customer standard. However, in an unlikely event that we have failed to pick up on a fault we need to asses the faulty or damaged item. you can find more info by clicking on the shipping and returns link.